Shipping
We ship to [PLACEHOLDER: shipping regions] using [PLACEHOLDER: carrier]. Shipping charges are [PLACEHOLDER: flat rate / quoted per order / free over $X] and are always shown on your written order summary before you pay.
Ready-to-ship orders are usually sent within [PLACEHOLDER: X business days] of payment being confirmed. Custom orders ship or are ready for pickup on the estimated date agreed in your order summary. Delivery times are estimates and depend on the carrier.
Please check your shipping address on the order summary carefully. We'll send tracking details once your parcel is on its way.
Local pickup
Pickup is available in [PLACEHOLDER: city/area]. We'll message you when your order is ready and agree on a pickup time. Cash payment is accepted at pickup.
Returns: sales are generally final
Because many of our pieces are made or sourced to order, sales are generally final. We don't accept returns or exchanges for change of mind, fit or colour preference, so please ask us any questions about sizing, colour or fabric before confirming your order.
This policy doesn't take away any rights or remedies you have under applicable consumer protection law.
Damaged, defective or incorrect items
If your order arrives damaged, defective or isn't what you ordered, please contact us within [PLACEHOLDER: X days] of receiving it, with your order number and photos of the item and packaging. We'll review it and offer a repair, replacement, exchange or refund as appropriate.
Please keep the item unworn and unwashed, with all tags attached, while we review it.
Exchanges
[PLACEHOLDER: say whether you offer size exchanges on ready-made items, and the conditions, e.g. "within 7 days, unworn with tags, customer pays shipping both ways" — or remove this section]
Custom orders
Custom pieces are made to your agreed design and measurements, so they can't be returned or exchanged once work has started, except where the item doesn't match what we agreed in writing or where the law requires otherwise. The deposit, balance and cancellation terms for each custom order are set out in its order summary.
Lost or delayed parcels
If your tracking hasn't updated for several days, or your parcel shows as delivered but you can't find it, let us know and we'll follow up with the carrier.
Refunds
Approved refunds are sent by Interac e-Transfer, or in cash for in-person orders, within [PLACEHOLDER: X business days] of approval.
Contact us
Message us on WhatsApp or Instagram, or email [PLACEHOLDER: contact email].