[PLACEHOLDER: legal business name], operating as Nostalgic Embrace ("we", "us"), respects your privacy. This policy explains what personal information we collect, why, and how we protect it.
What we collect
This website has no accounts, forms, cart or checkout, and we don't collect personal information through it directly. When you contact us or place an order, we may collect:
- your name, phone number, WhatsApp or Instagram handle, and email address;
- your shipping or billing address;
- order details, including products, sizes, colours and, for custom orders, your measurements and design preferences;
- payment confirmation details, such as the name and reference on an Interac e-Transfer. We never ask for or store card numbers or banking passwords;
- the messages you send us.
How we use it
- to answer your questions and prepare quotes;
- to confirm, make, pack, ship or hand over your order;
- to confirm payment and keep business, tax and accounting records;
- to handle returns, exchanges or issues with your order.
We'll only send you promotional messages if you've agreed to receive them, and you can opt out at any time.
Who we share it with
We don't sell your personal information. We share it only as needed to complete your order, for example with a shipping carrier for delivery, or when required by law.
Our conversations with you take place on WhatsApp and Instagram, which are run by Meta Platforms. Their own privacy policies apply to information on those services, which may be stored outside Canada.
Third-party services on this website
- The site is hosted on GitHub Pages and served through Cloudflare. They may process technical information such as your IP address to deliver and protect the site.
- Fonts load from Google Fonts, which receives your IP address when your browser requests them.
- We don't use advertising cookies or analytics trackers. [PLACEHOLDER: update this if you add analytics]
How long we keep it
We keep order records for as long as needed to fulfil your order and meet legal, tax and accounting requirements. [PLACEHOLDER: retention period, e.g. 6 years for financial records] We delete or anonymize information we no longer need.
How we protect it
We take reasonable steps to protect your information, including limiting access to the people who process orders and keeping records on password-protected devices and accounts.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent to optional uses such as marketing messages. Contact us using the details below and we'll respond within 30 days.
Contact us
For privacy questions or requests, contact [PLACEHOLDER: name of the person responsible for privacy] at [PLACEHOLDER: contact email]. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.