Step by step
- Find your style. Browse the collection and note the product ID (for example, NE001).
- Send us a message. Message us on WhatsApp or Instagram with the product ID, your size or measurements, colour and quantity.
- We confirm availability. We'll check stock, or whether a custom piece is possible, and answer any questions.
- You receive a written order summary. It lists the items, itemized prices, any applicable tax, pickup or shipping charges, the total, payment timing, an estimated ready or delivery date, and our return and cancellation terms.
- Review and confirm. Check the summary and tell us about any corrections. Your order is only placed once you reply to accept it, and we'll confirm in writing.
- Pay. We'll confirm separately when your payment is received.
- Pick up or receive your order. We'll send pickup details or shipping and tracking information, plus a receipt.
Payment
- Interac e-Transfer to [PLACEHOLDER: e-Transfer email]. Please include your order number in the message.
- Cash, for in-person pickup only.
Payment timing: [PLACEHOLDER: e.g. full payment before pickup/shipping, or deposit at order and balance before pickup].
Pickup
Local pickup is available in [PLACEHOLDER: city/area]. We'll share the exact address and arrange a time once your order is ready. [PLACEHOLDER: pickup hours or "by appointment"]
Shipping
We ship to [PLACEHOLDER: e.g. Ontario / across Canada] using [PLACEHOLDER: carrier]. Shipping is [PLACEHOLDER: rates, or "quoted with your order summary"]. Ready-to-ship orders usually leave within [PLACEHOLDER: X business days] of payment, and delivery estimates depend on your location and the carrier.
Custom orders
Looking for a particular colour, size or occasion look? Tell us what you have in mind. Before any work begins we'll agree in writing on the design, fabric and colour, your measurements, the price, the deposit and balance, an estimated completion date, and the cancellation terms.
Returns
Sales are generally final. See our Shipping, Returns & Exchanges policy for the details, including what to do if an item arrives damaged or isn't what you ordered.